Logistics Delivery Gateway Company is committed to protecting your privacy. This Privacy Policy explains how the Company collects, uses, and discloses your personal information.
This Privacy Policy applies to our website and applications. By accessing or using our Service, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
CLARIFICATIONS AND DEFINITIONS
Clause One: Definitions
For the purposes of this Privacy Policy:
• “Applications” means all Company applications available on Android and Apple iOS operating systems.
• “Account” means the account created specifically for you to access all or part of our Service.
• “Company” (referred to as “the Company,” “we,” “us,” or “our” in this agreement) means Logistics Delivery Gateway Company.
• “Cookies” are small files placed by websites on your computer, mobile device, or another device. They contain details and information about your use of the website.
• “Customer” means a person who registers to use the Company’s services.
• “Device” means any device through which the Service can be accessed, including a computer, mobile phone, or tablet.
• “IP address” means the number assigned to each device connected to the internet. IP addresses are commonly assigned in geographic blocks and can often be used to identify the general location from which a device connects to the internet.
• “Personal Data” means any information relating to an identified or identifiable individual.
• “Service” means the Company’s website and applications.
• “Service Provider” means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals engaged by the Company to facilitate or provide the Service, perform related services, or assist the Company in analyzing how the Service is used.
• “Usage Data” means data collected automatically, either through use of the Service or from the Service infrastructure itself, such as the duration of a website page visit.
• “Website” means the Company’s website, available at https://bjeek.com.
• “You” means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual accesses or uses the Service, as applicable.
Clause Two: Collection and Use of Your Personal Data
Types of data collected:
1. Customer Personal Data
While you use our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This information may include, without limitation:
• Email address
• First and last name
• Telephone number
• Address, country, province, postal code, and city
• Usage Data
In accordance with the applicable laws of the Kingdom of Saudi Arabia, users must be at least 18 years old when registering and placing an order.
2. Driver Personal Data
While you use our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This information may include, without limitation:
• Email address
• First and last name
• Telephone number
• Address, country, province, postal code, and city
• Driver’s license information and a copy of the license
• Identity information and a copy of the identity document
• Vehicle registration information and a copy of the registration
Usage Data
Usage Data is collected automatically when the Service is used.
Usage Data may include information such as your Device’s IP address, browser type and version, the pages of the Service or Website that you visit, the time and date of your visit, the time spent on those pages, device identifiers, and other diagnostic data.
When you access the Service through a mobile device, we may automatically collect certain information, including the type of mobile device, its unique identifier, its IP address, its operating system, the type of mobile internet browser, device identifiers, and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or access it through a mobile device.
Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to track activity on our Service and store certain information. The technologies used may include web beacons, tags, and scripts that collect and track information and help improve and analyze our Service. These technologies may include:
• Browser Cookies: A Cookie is a small file placed on your Device. You may instruct your browser to refuse all Cookies or indicate when a Cookie is being sent. If you refuse Cookies, however, you may not be able to use some parts of our Service. Our Service uses Cookies unless you configure your browser to refuse them.
• Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons, also referred to as clear GIFs, pixel tags, or single-pixel GIFs. They allow the Company, for example, to count users who visited particular pages or opened an email and to collect other related website statistics, such as recording the popularity of a section and verifying system and server integrity.
Use of Your Personal Data
The Company may use your Personal Data for the following purposes:
• To provide and maintain our Service, including monitoring its use.
• To manage your Account and your registration as a user of the Service. The Personal Data you provide may give you access to features available to registered users.
• To perform a contract, including complying with and carrying out a purchase contract for services you have purchased or another contract entered into through the Service.
• To contact you by email, telephone call, SMS, or similar electronic communication, including mobile push notifications concerning updates or informational communications related to contracted features, products, or services, including security updates, when necessary or appropriate.
• To provide news, offers, and general information about other goods, services, and events that relate to services you previously purchased or asked about, unless you have opted out of receiving such information.
• To fulfill and manage your requests.
• For business transfers. We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, sale, or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or a similar proceeding. Personal Data held about Service users may be among the transferred assets.
• For other purposes, including data analysis, identifying usage trends, measuring the effectiveness of promotional campaigns, evaluating and improving our Website, applications, products, services, and marketing, and improving your experience.
Third-Party Services
We may share the personal and non-personal information we collect with third parties such as advertisers, competition sponsors, promotional and marketing partners, content providers, and others whose products or services we believe may interest you. We may also share it with current and future affiliates and business partners. If we are involved in a merger, asset sale, or other business reorganization, we may share or transfer your personal and non-personal information to our successors in interest.
We may engage trusted third-party service providers to perform functions and provide services, including hosting and maintaining our servers and mobile applications, storing and managing databases, managing email and storage, processing credit cards, providing customer service, and fulfilling orders for products and services purchased through the applications. We may share your personal and non-personal information with these providers to enable them to perform those services for us and for you.
We may share portions of log files, including IP addresses, with third parties such as web analytics partners, application developers, and advertising networks for analytics purposes. Your IP address and other technologies may be used to estimate location, connection speed, whether the application was accessed from a shared location, and the type of device used. These third parties may aggregate information about our advertising and what you view in the applications, then provide auditing, research, and reporting to us and our advertisers.
We may also disclose personal and non-personal information to government authorities, law-enforcement officials, or private parties when we believe disclosure is necessary or appropriate to respond to claims and legal processes, including subpoenas; protect our rights or interests or those of a third party; protect the safety of the public or any person; prevent or stop illegal, unethical, or legally actionable activity; or comply with applicable court orders, laws, rules, and regulations.
Retention of Your Personal Data
The Company will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis. Usage Data is generally retained for a shorter period unless it is used to strengthen security or improve the functionality of our Service, or we are legally required to retain it for longer.
Deletion of Your Personal Data
• You may request deletion of your Personal Data by making a formal request and verifying your identity through the unified number 920032226.
• We respond to requests to delete or transfer Personal Data submitted by email or approved communication channels within one month, and we will specify the period required to delete or transfer the data.
Transfer of Your Personal Data
Your information and Personal Data are processed at the Company’s operating offices and wherever the parties involved in processing are located. This means the information may be transferred to and maintained on computers outside your state, province, country, or governmental jurisdiction, where data-protection laws may differ from those in your jurisdiction.
By accepting this Privacy Policy and submitting such information, you consent to that transfer.
The Company will take all reasonably necessary steps to ensure that your data is handled securely and in accordance with this Privacy Policy. Your Personal Data will not be transferred to an organization or country unless adequate controls are in place, including controls for the security of your data and other personal information.
If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.
Account and Data Deletion Process
• Drivers and customers can delete their Accounts and data directly through the applications, which provide complete data deletion as the primary option. The Account and its data will then be deleted automatically from the system within no more than three months.
• If you cannot access the application or wish to request deletion through another channel, you must use the official unified number 920032226. The requester may be contacted by telephone or WhatsApp within a period of up to one month before the deletion process begins.
• All trips, financial transactions, and complaints connected to the Account are reviewed, particularly where a driver has worked in more than one city. Because this review takes time, a fixed completion period cannot be guaranteed beyond the timeframes described above.
• If funds are associated with the Account, the data cannot be deleted until the source of those funds has been verified, whether they are outstanding fees or amounts owed to the Account holder.
• After the review is complete, financial transactions are archived in the independent financial system, and trip transactions are archived through the Transport General Authority’s Wasl platform.
• The Account holder will be contacted through available communication channels to obtain final approval for data deletion. The Account will be deleted after any remaining balance has been transferred.
• The driver will be notified of Account deletion through our official unified number, 920032226. If a balance remains, it will be transferred within no more than two weeks.
Completing the deletion process does not necessarily mean that messages from Absher, the Wasl databases, or the Transport General Authority will stop immediately, or that Company offers will no longer be received through all channels, because some residual data may remain.
Immediate Driver Suspension
Without prejudice to the applicable laws and regulations of the Kingdom of Saudi Arabia, the application may temporarily or permanently suspend a driver’s Account without prior notice if the driver commits a serious violation. Serious violations include, without limitation, abuse, defamation, harming the reputation of the application or its trademark, incitement against the application, publishing misleading information, or publishing offensive content. Medium-level violations may result in a warning or temporary suspension and will be treated as serious if repeated. The application reserves the right to assess and classify a violation.
A driver may submit an objection with supporting evidence within five business days of the suspension date. The request will be reviewed within 10 to 30 business days. The suspension remains in effect until a decision is issued. The decision is final, without prejudice to the right to refer the matter to the competent judicial authorities, and the application retains the right to claim compensation for any damage.
Compliance with Law and Misuse Fees
In certain circumstances, the Company may be required to disclose your Personal Data when required by law or in response to valid requests from public authorities, such as a court or government agency.
By registering with us, you agree that the Company may apply its general and specific terms and conditions regarding fees for misuse or misconduct involving customers. Such conduct may expose you to penalties and fees in accordance with the Company’s internal policies and regulations.
Security of Your Personal Data
The security of your Personal Data is very important to us. However, no method of transmission over the internet or electronic storage is completely secure. Although we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to websites that we do not operate. If you click a third-party link, you will be directed to that party’s website. We strongly advise you to review the privacy policy of every website you visit. We have no control over and accept no responsibility for the content, privacy policies, or practices of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated Privacy Policy on this page. Before a change takes effect, we may notify you by email and/or through a prominent notice on our Service, whether on the Website or in an application, and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically. Changes take effect when they are posted on this page.
Google Sign-In
We use Google sign-in data to register you with “My Hub” and the “Operator” application. When you register through Google, we receive certain information about you depending on the registration method. This may include your name, geographic location, language, profile picture, and email address. We comply with the Google API Services User Data Policy.
Apple Pay Integration
If you choose to fund your wallet using Apple Pay, we collect and process certain information required to facilitate the transaction, such as Apple Pay account details and the amount to be added. This data is transferred and managed securely in accordance with Apple’s privacy and security standards. We do not store your payment information or share it with unauthorized third parties. All transactions are subject to Apple’s privacy policy and terms of service.
User Rights Under the Saudi Personal Data Protection Law
• Right of access: Request a copy of your data.
• Right to correction: Correct inaccurate data.
• Right to deletion: Delete your Account and data, subject to the deletion process described above.
• Right to object: Object to the processing of your data on legitimate grounds.
To exercise any of these rights, contact us at 920032226. We will respond within no more than one month.
This Privacy Policy and its related terms and conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia. The competent courts in Jeddah have jurisdiction over any dispute arising from them.
The Company reserves the right to amend these terms after notifying users.
Contact Us
If you have questions about this Privacy Policy, contact us through:
Website: BJEEK.com
Email: info@bjeek.com
Telephone: 920032226
